Do Too Many Listener Complaints Turn off NPR?

'NPR's Scott Simon raises an interesting issue this week about whether all listener complaints are valid:

Jeffrey, I think we had an illustration of an interesting and valuable point today. We had on a three-person singing group called Innocence Mission who has recorded an album of lullabies. The e-mail response we received was overwhelmingly hostile. People didn't write just to say, "I don't care for that kind of music," but disparaged the singers, our taste in music, and our waste of their resources of time and support in airing such treacle. Of course, several vowed, "I am never giving another dime to W*#& again...."

NPR Ombudsman Jeffrey A. Dvorkin's column at NPR.org